The Services Publics + Programme

The programme aims to meet the following 8 commitments:

1. In a spirit of mutual respect, you will receive a warm welcome and have the right to make mistakes.

2. You can contact your public services easily

3. You will receive support tailored to your personal situation

4. Your request is processed within the given timeframe

5. You receive clear, simple and accessible information

6. You have access to our results in quality of service

7. Your opinion is taken into account to improve the service we provide.

8. We work with you to limit our impact on the environment

The Institute's indicators of quality

Success rate for the 2022 entrance competitive examinations:

• 7.6% (45 successful candidates out of 590 registered for the competitive examination for curators)

• 16.1% (20 successful candidates out of 124 registered for the competitive examination for conservator-restorers)

Attendance at continuing education sessions 2022:

• 1,567 interns in 103 organised sessions (excluding training sessions organised abroad)

Attendance at academic and cultural events in 2022:

• 2,325 participants in 39 events

Rate of integration of graduates from the Department of conservators-restorers:

• 100% (2020 results for 2017 graduates)

Share your experience to improve public services!

The Services Publics + programme invites you to share your experience at the Institut national du patrimoine on a dedicated platform: https://www.plus.transformation.gouv.fr/experience/step_1